Categories
Blockchain Workshop Speakers

Blockchain: A Trust Enabler

We are delighted to announce another speaker for our Trust Megatrends Blockchain Masterclass on October 12.

Marcella Atzori is a blockchain governance expert and an academic researcher, currently affiliated with the University College of London’s Centre for Blockchain Technologies. She is also an advisor to Ifin Sistemi, the company behind TrustedChain – the first permission based blockchain network of European Trust Service Providers.

Connecting several public institutions such as banks, municipalities and regional governments, TrustedChain introduces the blockchain technology in the Italian public administration for the first time. This makes TrustedChain the biggest permissioned blockchain in Europe both for number of nodes and number of transactions.

Marcella will be outlining how Blockchain is a key trust enabler in financial services and government administration.

Categories
Blockchain Workshop Speakers

Blockchain and the Unbanked

Blockchain will transform many industries. One of the first to feel the impact of blockchain will be the banking and payments sector. In short, blockchain based payment exchanges will allow money to be transferred more easily without the need for intermediaries (like banks). The blockchain will allow for peer to peer (P2P) transactions.

We’re delighted to announce that Janina Lowisz, CMO of Cashaa, will provide an overview of  a new P2P marketplace for international money transfer using cryptocurrency at our upcoming Trust Megatrends Blockchain Masterclass. Cashaa is a product of Auxesis Group – one of India’s leading blockchain development companies. The Cashaa marketplace is being used to allow for money transfer between the UK, India and Nigeria.

Our one day masterclass is designed for business and product decision-makers in financial services, public policy and related areas. If you’re interested in how blockchain might affect your business – or how you might utilise it – you should register your interest in the event now.

Categories
Blockchain GDPR

Trust and Citizenship: The Insider Threat

In less than a year the General Data Protection Regulation (GDPR) will become law across the EU. Many commercial and public sector organisations have been spooked by the impending regulation with its associated, draconian, sanctions. There’s much talk of achieving GDPR compliance. But one of the most common reasons for data breaches or data sabotage is insider behaviour. Some employees – people who should be trusted – simply aren’t trust-worthy. It’s a major problem. No business can avoid data breaches when insiders seek to wreck. 

There are emerging technology solutions – such as blockchain – that effectively reduce the opportunity for humans/insiders to create havoc. We’ll be discussing blockchain, and trust, at our upcoming masterclass in October.  But, in the meantime, existing processes and governance are still vulnerable to insider threat. 

In this guest post Dr Charis Rice and Prof. Rosalind Searle from Coventry University outline some work that they are undertaking that looks at counterproductive work behaviour – behaviour that could result in revenge, data disruption or even systems destruction.  

It is now widely recognised that trust is a good thing for organisations. Being able to trust employees to do their work helps managers run their organisations efficiently. Employees who trust their organisation and their leaders are not only more likely to work hard, but to go beyond the objectives of their role, to exhibit ‘citizenship behaviour’.

But trust, to a large extent, is derived from the past, a bit like driving by looking in a rear view mirror, which is fine as long as the road remains the same. So what happens when an organisation faces things for the first time, such as having to make redundancies? For employees, periods of change can be important crucibles for trust and distrust. Change disconnects people from their previous employment roles and disrupts their psychological attachment to the organisation. It alters their relationships with close colleagues through whom their organisational identity is nested. More insidiously, the way change is managed can expose inequalities and inconsistencies leaving those affected feeling less committed. Suddenly previously model employees can become distrustful.

Transformations can create the emergence of internal threats to organisations, as longstanding employees become disgruntled, angry and sufficiently disengaged to behave in counterproductive ways as a form of redress, or worse, revenge. These can include small scale indiscretions such as time wasting, through to extremes of insider threat such as destroying systems or divulging confidential information to malicious others; they must therefore be considered within a broader context of threat to wider publics and national security.  So what exactly triggers insider threat, how is this linked to (dis)trust, and how can organisations stay secure during times of change? This is the topic of our new project, Assessing and mitigating the impact of organisational change on counterproductive work behaviour: An operational (dis)trust based framework.

Our project, funded by the Centre for Research and Evidence on Security Threats, seeks to build on our existing evidence base to produce a (dis)trust based framework for predicting, identifying and mitigating counterproductive working behaviours (CWBs) and insider threat within an organisational change context. In particular, we want to know:

  1. What impacts are produced by organisational changes in relation to counterproductive working behaviours and insider malicious acts?
  2. What role does (dis)trust within an organisational change context play in CWBs?
  3. What preventative measures can be taken by organisations to help mitigate the threat of counterproductive working behaviours and insider threats in organisational change initiatives?

We hope to provide organisations with better understanding of how insider threat develops not just from the recruitment of deviant or malicious individuals, but also from otherwise benevolent employees during periods of change. Our recent work analysing individuals’ cognitions and emotions in a number of organisations reveals the distinct individual, social and contextual triggers that enable some employees to remain engaged, loyal and trusting, while others become disengaged, distrusting and behave in deviant ways. In this project, we propose to test, refine and operationalise our framework through new primary data – critical incident interviews, employee surveys and analysis of HR documentation – with a security critical organisation undergoing considerable change. We will develop timelines of trigger incidents for three real life insider threat cases, allowing testing and refinement to our (dis)trust framework. The framework examines the dynamics of trust and distrust, to show how far it is a defining major event, or an accumulation of minor events that has the greatest impact on insider threat.

We hope to deliver a proactive identification model in the form of a practitioner toolkit which distinguishes between individual, social and organisational inputs, processes and outputs of insider threat, and which enables tailored mitigation strategies for organisations to innovate and change in a secure environment. More widely, a key outcome will be a solid evidence-base for policy makers to incorporate into security policies, and for academics to build further comparative studies with the goal of better tackling and ultimately reducing insider acts.

Dr Charis Rice and Prof Rosalind Searle and are based at the Centre for Trust, Peace and Social Relations at Coventry University. This project is funded by the Centre for Research and Evidence on Security Threats. More information can be found here.

Categories
Blockchain Workshop Speakers

TRUST MEGATRENDS: A Blockchain Masterclass

Some have described it as the fourth industrial revolution: when technology becomes embedded in society. Others talk about the new digital economy where technology starts governing, assuring and auditing itself. But, increasingly, there’s agreement that the enabling technology will be blockchain.

Categories
Blockchain

Blockchains and Uncertainty

For those of you who have been voracious consumers of the content on this site, you’ll be aware that we have visited the topic of blockchain once or twice. However, blockchain is a topic that we think will have greater resonance in the coming months and years. Blockchains have the capacity to create markets, based on trust, without the requirement for institutional intervention.

The remit of this site is to look at emerging technologies that will result in new business models and social organisation. Business and government need to understand the impact that emerging technology like blockchain might have – and how we should collectively respond in terms of use-cases, policy and organisation.

So we’re planning on some workshops and masterclasses that will take a look at the early, tentative steps to create blockchains.

In them meantime, we recommend (if you’re new to blockchains, and even if you aren’t) this TED talk by Bettina Warburg.  Bettina is a “thought-leader in the emerging blockchain space and leads the blockchain practice at Animal Ventures, including research, development, and commercialization across the ecosystem of blockchain innovation. She partners her network with Governments and members of the Fortune 500 to help drive the global commercialization and integration of blockchain technology.”

Categories
Workshop Videos

Ricky Morton: The Evolution of Smart Cities

Ricky Morton is responsible for defining the ‘Digital Kingston: Smart Borough’ strategy and leading on open data, smart city infrastructure, web and digital presence, customer experience and digital transformation.

Ricky presented at our London workshop on April 27 – with his presentation focusing on integrated city services (from the City of Troy on!).

His presentation is below.

Categories
Digital Government Workshop Videos

Martin Taylor: Digital Transformation or Evolution?

Martin Taylor from Content Guru (part of Redwood Technologies) presented at our recent workshop in London and suggested that digital transformation of government may not be quite as possible as some would suggest.

He asserts that as an IT service provider to public sector he needs to work on the evolution of technology rather than its wholesale replacement.

 

Categories
Citizen Engagement Citizen Experience Workshop Videos

Delivering Transformation

At our workshop in London a few weeks ago we asked Abigail Gilbert of think-tank NLGN and Stephen Morgan of Squiz to discuss how digital initiatives might work to enhance public service provision.

Abigail and Stephen chatted about how authorities are engaging, increasingly with platforms and smart city infrastructure to improve things – with a strong focus on procurement issues, as well as citizen-driven attitudes.

Categories
Citizen Experience Workshop Videos

Nick Vat: From Fashion to Public Service

Nick Vat, in his recent presentation at our London workshop, used the example of a major fashion retailer to make some pertinent points about the importance of people, process and technology in providing excellent customer service.

In the context of digital transformation of public service, he discussed the importance of focusing on understanding the needs of citizens before embarking on a technology project. His presentation included some sequences from a video interview with a major corporate client in the fashion industry.

Categories
Digital Government Workshop Videos

Stephen Roberts: Digital Policing Review

At our recent Conversations Workshop in the Town Hall Hotel, Bethnal Green, Stephen Roberts of Vigilant Research provided an overview of the Digital Policing Review – a project that looks at how police forces are adopting digital ways of working.

The Digital Policing Review was set up around 18 months ago by Stephen, previously the Managing Director of Kable – the public sector analyst firm.

In his presentation Stephen outlines how technology and process, in policing, need to speak the same language.