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Workshop Videos

Ricky Morton: The Evolution of Smart Cities

Ricky Morton is responsible for defining the ‘Digital Kingston: Smart Borough’ strategy and leading on open data, smart city infrastructure, web and digital presence, customer experience and digital transformation.

Ricky presented at our London workshop on April 27 – with his presentation focusing on integrated city services (from the City of Troy on!).

His presentation is below.

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Digital Government Workshop Videos

Martin Taylor: Digital Transformation or Evolution?

Martin Taylor from Content Guru (part of Redwood Technologies) presented at our recent workshop in London and suggested that digital transformation of government may not be quite as possible as some would suggest.

He asserts that as an IT service provider to public sector he needs to work on the evolution of technology rather than its wholesale replacement.

 

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Citizen Engagement Citizen Experience Workshop Videos

Delivering Transformation

At our workshop in London a few weeks ago we asked Abigail Gilbert of think-tank NLGN and Stephen Morgan of Squiz to discuss how digital initiatives might work to enhance public service provision.

Abigail and Stephen chatted about how authorities are engaging, increasingly with platforms and smart city infrastructure to improve things – with a strong focus on procurement issues, as well as citizen-driven attitudes.

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Citizen Experience Workshop Videos

Nick Vat: From Fashion to Public Service

Nick Vat, in his recent presentation at our London workshop, used the example of a major fashion retailer to make some pertinent points about the importance of people, process and technology in providing excellent customer service.

In the context of digital transformation of public service, he discussed the importance of focusing on understanding the needs of citizens before embarking on a technology project. His presentation included some sequences from a video interview with a major corporate client in the fashion industry.

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Digital Government Workshop Videos

Stephen Roberts: Digital Policing Review

At our recent Conversations Workshop in the Town Hall Hotel, Bethnal Green, Stephen Roberts of Vigilant Research provided an overview of the Digital Policing Review – a project that looks at how police forces are adopting digital ways of working.

The Digital Policing Review was set up around 18 months ago by Stephen, previously the Managing Director of Kable – the public sector analyst firm.

In his presentation Stephen outlines how technology and process, in policing, need to speak the same language.

 

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Digital Government Workshop Videos

Mark Thompson: Platforms and Government

Mark Thompson was our opening keynote speaker at our recent ‘digital transformation’ workshop in London.

His presentation covered 2 main themes:

  • “Why the public services model is totally knackered in the age of the internet”
  • “Why platform based businesses are the answer”

So the presentation was certainly provocative – and very, very interesting.

 

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Citizen Experience Workshop Videos

David Moody on Digital Transformation

In our recent Conversations Workshop in London we had several speakers discuss what might be needed at city and local government level to transform citizen services through technology. In this presentation, David Moody of Verint talks about the ‘digital tipping point.’ He also touches on the frustrations of establishing standards (such as Open 311 and Verification) in government.

However, the main thrust of his presentation focuses on how more complicated transactions can be assisted by the human touch (augmented by technology).

 

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Citizen Engagement Workshop Videos

The Inclusion Conundrum

The digital revolution has been great but it has left some people behind. This is an issue for government as it increasingly moves into the digital realm. Minority groups, the elderly, the poor, can sometimes have their circumstances made relatively worse if they can’t do the things that the rest of us take for granted.

At our recent Conversations Workshop in San Francisco we had the chance to discuss digital and social exclusion with Melinda Epler of Change Catalyst and Aekta Shah of Streetwyze.  Change Catalyst “empowers diverse, inclusive and sustainable tech innovation – through education, mentorship and funding.”  The Streetwyze app “is the world’s first neighborhood navigator powered by local knowledge.”

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Citizen Engagement Citizen Experience Workshop Videos

Cities and Accessibility

In our recent Citizen2020 Workshop in San Francisco I had the opportunity to discuss government website accessibility issues with Stephen Morgan of Squiz.

Squiz works with many government departments, and city government, in the USA, UK and Australia, helping to develop interaction portals and information resources designed for ALL citizens (including those with visual impairment).

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Citizen Engagement Workshop Videos

Cities, Processes and Blockchain

Not all citizen to government engagement is that easy. Often the business process can be complex and involve many interactions. For example planning applications, or land registration. Moreover, the outcome of the interactions can be very important and have significant financial or legal implications.

It’s for this reason that many business processes that define citizen to government interaction still rely on paper shuffling. However, there is, potentially, an opportunity for emerging digitally defined and secure processes to become more widely used.

In this video discussion Jeffrey Peel interviews Alan Morrison of PwC about how Blockchain, the technology that underpins Bitcoin, may have an obvious use-case in city government.