When a government office is as significant as the Defense Travel Management Office of the US DoD, insights and analytics are critical. One fact highlights the magnitude of the operation. The office oversees annual spending of $32B.
Last week we interviewed Harvey Johnson, SES, Director of the Travel Management Office. Harvey is responsible for one of the world’s largest commercial travel operations – moving civilian and military personnel from one place to another using a vast network of travel providers.
We’ll feature more video content from the interview in the coming weeks. But to whet your appetite, in this short sequence, Harvey discusses the importance of data and insight in providing quality service and to help set the policy agenda.