by Jeffrey Peel | May 22, 2017 | Digital Government, Workshop Videos
Martin Taylor from Content Guru (part of Redwood Technologies) presented at our recent workshop in London and suggested that digital transformation of government may not be quite as possible as some would suggest. He asserts that as an IT service provider to public...
by Jeffrey Peel | May 17, 2017 | Citizen Engagement, Citizen Experience, Workshop Videos
At our workshop in London a few weeks ago we asked Abigail Gilbert of think-tank NLGN and Stephen Morgan of Squiz to discuss how digital initiatives might work to enhance public service provision. Abigail and Stephen chatted about how authorities are engaging,...
by Jeffrey Peel | May 15, 2017 | Citizen Experience, Workshop Videos
Nick Vat, in his recent presentation at our London workshop, used the example of a major fashion retailer to make some pertinent points about the importance of people, process and technology in providing excellent customer service. In the context of digital...
by Jeffrey Peel | May 12, 2017 | Digital Government, Workshop Videos
At our recent Conversations Workshop in the Town Hall Hotel, Bethnal Green, Stephen Roberts of Vigilant Research provided an overview of the Digital Policing Review – a project that looks at how police forces are adopting digital ways of working. The Digital...
by Jeffrey Peel | Mar 29, 2017 | Citizen Experience, Workshop Speakers
The Digital Policing Review Capability Assessment 2017, to be published in April, surveys progress towards digital transformation in the UK’s police forces. We’re delighted that Stephen Roberts, who oversees the Review, will be presenting at our upcoming...
