Citizen Experience Workshop Videos

The Big ID Debate

Identity management is a big deal as far as government is concerned. Establishing that people are who they say they are is pretty important. But it’s also a handy way for government to really up the game in terms of citizen experience. Just getting a name right or immediately establishing an audit trail of interaction is only possible with secure ID verification.

We asked Andy Bates of Verizon to outline the challenges and the solutions.


Citizen Engagement Citizen Experience

2015: It’s nearly a wrap

I caught up with David Moody, Vice President and Global Practice Leader, Government and Public Sector at Verint, earlier in the week.

We chatted about some of the bigger news stories around government computing during the year – data breaches, moves at GDS and more. David also speculated about what 2016 might bring in terms of citizen-focused innovation in government.

It’s well worth watching the video in full. David covers a lot of ground.