Paul Doney is ICT Manager at Newcastle City Council. He’s justifiably proud of his city. In fact just today it was announced that Newcastle will host the £5m Great Exhibition of the North in 2018. So it’s a city on the up.

However, Paul was more focused on how his employer, Newcastle City Council, is increasingly making use of the web channel to engage better with citizens and employees. The City Council is on a journey that will lead to more seamless multi-channel engagement.

I interviewed Paul at our recent Citizen2020 Conversations Workshop just a week or so ago.